Refund Policy

Last Updated: July 7, 2026

At fastcleaningom.com, we are committed to delivering high-quality cleaning services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds, cancellations, or service re-performance may be provided.

1. Appointment Cancellation

  • Customers may cancel their booking at least 24 hours before the scheduled service time and receive a full refund.
  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation or administrative fee.
  • If our team arrives at the service location and is unable to perform the service due to customer unavailability, lack of access, or any customer-related reason, the booking will be considered a late cancellation, and no refund will be issued.

2. Rescheduling

  • Customers may reschedule their appointment free of charge if the request is made at least 24 hours before the scheduled service.
  • Rescheduling requests made within 24 hours of the appointment may be subject to additional charges.

3. Service Satisfaction

If you are not satisfied with the quality of the service provided, please contact us within 24 hours of the service completion.

After reviewing your request, Fast Cleaning Oman may, at its sole discretion:

  • Re-perform the affected part of the service at no additional cost.
  • Offer a service credit for future bookings.
  • Provide a partial or full refund if it is determined that the service did not meet our quality standards.

4. Refund Eligibility

Refunds may be granted in the following situations:

  • The service could not be provided due to circumstances caused by Fast Cleaning Oman.
  • A duplicate payment or billing error occurred.
  • The booking was cancelled within the eligible cancellation period.
  • The requested service is unavailable after the booking has been confirmed.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The service has been completed in accordance with the agreed scope of work.
  • The complaint relates to services or tasks that were not included in the original booking.
  • The customer prevents or interrupts the completion of the service.
  • The refund request is submitted more than 24 hours after the service has been completed without a valid reason.

6. How to Request a Refund

To request a refund, please contact us with the following information:

  • Full Name
  • Booking or Invoice Number
  • Service Date
  • Reason for the Refund Request
  • Supporting photos or documentation (if applicable)

Email: info@fastcleaningom.com

7. Refund Processing

  • Refund requests will be reviewed within 3 business days.
  • If approved, refunds will be processed using the original payment method within 7–14 business days, depending on your payment provider or financial institution.

8. Right to Refuse Refunds

Fast Cleaning Oman reserves the right to decline refund requests where there is evidence of abuse, fraudulent activity, false claims, or misuse of our services.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Fast Cleaning Oman

Email: info@fastcleaningom.com

By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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